Responsible Gaming

Crownslots Casino supports a balanced approach to gambling. Gambling should be an enjoyable leisure activity, not a way to make money, solve financial problems or cope with personal difficulties. Take time to understand your habits, set boundaries before you play and seek support if gambling stops feeling enjoyable or begins to affect your life.

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Our approach to responsible gambling

Responsible gambling means making informed choices, keeping control of how you play and understanding the possible risks. Gambling outcomes are based on chance, and no strategy can guarantee a win. Previous results do not predict future results, and a losing session cannot be corrected by continuing to play. Set a budget before you begin and treat any money spent as entertainment expenditure.

In this article

Crownslots Casino is intended for adults who meet the legal requirements that apply to them. You must not use the service if you are under the applicable legal age, if gambling is not lawful where you are located, or if another person is using your account. Do not ask someone else to create or operate an account for you, and do not allow another person to use your account or payment method.

Responsible gambling is a shared responsibility. We provide information and may make account management tools available to help you stay within your chosen boundaries. These tools are most effective when they are selected before gambling becomes difficult to control. You should also consider the impact of gambling on your household, relationships, work, studies and financial commitments.

Keep gambling in perspective

Gamble only with money you can afford to lose after essential expenses have been covered.
Decide how much time and money you will spend before starting a session.
Never view gambling as a source of income or a substitute for employment or financial planning.
Do not gamble when you are upset, tired, stressed, affected by alcohol or other substances, or trying to escape personal problems.
Accept that losses are part of gambling and never chase them by increasing stakes or playing for longer.
Take regular breaks and maintain other interests, social activities and routines.

Set limits before you play

A clear limit can help you make decisions before emotions or excitement influence your play. Consider setting a spending limit for each session, day, week or month, as well as a time limit. Choose an amount that will not affect rent, mortgage payments, bills, food, transport, savings, debt repayments or other important commitments.

Use the account and gambling management controls made available to you. Depending on the service and your location, these may include deposit limits, loss limits, wagering limits, session reminders, reality checks, activity statements, cooling-off periods or self-exclusion. Read the information shown when selecting a tool so that you understand how it works and when any change may take effect.

A limit should be treated as a firm boundary rather than a target. Do not cancel, increase or work around a limit because you are chasing a result. If you find yourself wanting to change a limit repeatedly, borrowing money to gamble, or continuing after reaching your budget, stop playing and consider a longer break or self-exclusion.

Practical ways to stay in control

Work out your entertainment budget after essential expenses and existing financial obligations.
Set your chosen limits before depositing or starting a gambling session.
Keep a record of deposits, withdrawals, wins, losses and the time spent gambling.
Use reminders to end a session rather than relying on a feeling that you are ready to stop.
Avoid using credit, loans, money needed by others or funds set aside for bills.
Do not try to recover a loss immediately. Leave the activity and return only if it remains within your budget.
Review your account activity regularly and take action if your behaviour is changing.

If gambling is becoming difficult to manage, do not rely on willpower alone. Sign out, remove access to payment funds where appropriate, ask a trusted person to support you and use the available break or exclusion options. You can also seek independent financial or counselling support.

Recognising when gambling may be harmful

Problem gambling can develop gradually. A person may initially believe they are in control while their spending, time or emotional investment increases. Warning signs can affect finances, relationships, work, health and daily routines. One sign does not provide a diagnosis, but several signs together are a reason to pause and seek help.

Possible warning signs

Spending more time or money gambling than you intended.
Thinking about gambling frequently or feeling restless when trying to stop.
Chasing losses, increasing stakes or gambling for longer to reach a particular result.
Hiding gambling activity, deposits, losses or account information from family or friends.
Borrowing money, selling belongings or using money intended for bills to gamble.
Missing work, study, appointments or family responsibilities because of gambling.
Arguing with people close to you about gambling or withdrawing from normal activities.
Feeling anxious, guilty, ashamed, irritable or low after gambling.
Trying to stop or cut back but returning to gambling soon afterwards.
Using gambling to manage stress, loneliness, grief, boredom or other difficult feelings.

If any of these signs feel familiar, stop and take the concern seriously. You do not need to wait for a financial crisis or relationship breakdown before asking for help. Speaking with someone early can make it easier to understand what is happening and choose practical next steps.

A trusted family member, friend, health professional, financial counsellor or gambling support service can provide a confidential perspective. Support is also available for people affected by another person's gambling. You can ask for help even if you are unsure whether your gambling qualifies as a problem.

Taking a break or self-excluding

A temporary break can be useful when you want distance from gambling, while self-exclusion is a stronger step for people who want to prevent access for a chosen period or longer. If you decide that a break is appropriate, stop depositing and playing, sign out of your account and use the relevant account control available on the website.

Self-exclusion requests may affect access to your account and may not be reversible during the selected period. The process, available options and any applicable conditions are explained through the service or by the available customer support channels. Read those details carefully before confirming your request. If you have questions about the process, contact support through the channels displayed on the website.

Self-exclusion is not a replacement for professional support. Consider combining it with practical steps such as blocking gambling websites, removing saved payment details, limiting access to funds, telling a trusted person and arranging counselling or financial advice. Do not create another account or use another person's account to avoid a break or exclusion.

If you are concerned about someone else

You cannot control another adult's choices, but you can set clear boundaries and protect your own finances. Avoid lending money to cover gambling losses, taking on gambling debt or hiding the consequences of gambling. Have a calm conversation when the person is not gambling, explain the behaviour you have noticed and encourage them to seek independent support.

If there is conflict, financial abuse, threats or immediate danger, prioritise your safety and seek urgent help from appropriate emergency or support services in your area. Gambling-related stress can affect the whole household, so affected family members and friends should seek advice for themselves as well.

Protecting yourself and getting help

Keep your account secure and check your activity regularly. Use a strong, unique password, do not share login details and sign out on shared devices. Tell us promptly through the available support channels if you believe another person has accessed your account or if you need help applying an account restriction.

Keep gambling separate from essential household finances wherever possible. Review bank and payment statements, make sure you understand each transaction and speak with a qualified financial counsellor if gambling has contributed to debt or missed payments. Do not take out additional credit to continue gambling or to recover losses.

Independent help is available across Australia through state and territory gambling support services, qualified counsellors, health professionals and financial counselling organisations. These services can help you understand your options, prepare a plan and manage the effects of gambling. Information about suitable services may also be available through official Australian health and gambling-support resources.

If you feel overwhelmed, unsafe or at risk of harming yourself or another person, stop gambling and seek immediate assistance from emergency services or a crisis support service in your area. Your safety comes first. You do not have to manage gambling-related distress alone.

A simple personal checklist

Have I set a realistic spending and time limit before playing?
Can I afford this activity without affecting essential expenses?
Am I gambling for entertainment, or to escape problems or recover losses?
Have I been open with people close to me about my gambling?
Can I stop when I reach my limit without feeling distressed?
Would taking a break or asking for support be a sensible next step?

Responsible gambling information is intended to encourage safer choices and is not medical, legal or financial advice. If you are concerned about your gambling, speak with an appropriately qualified professional or an independent support service. Crownslots Casino encourages you to act early, use the tools available to you and make your wellbeing the priority.