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Privacy Policy
This Privacy Policy explains how Crownslots Casino may collect, use, store and protect information when you visit our website, create an account, play games or contact support. It also explains the choices available to you regarding your personal information and marketing preferences.
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Information we may collect
To provide an online casino service, Crownslots Casino may handle information that identifies you or relates to your use of the website. The information collected depends on how you interact with the site, which services you use and what is needed to meet operational, security and legal requirements. We aim to collect information that is reasonably necessary for these purposes.
In this article
Account and contact information
When you register or update an account, we may collect details such as your name, date of birth, residential information, username, password, telephone details and email address. We may also record information you provide when you contact customer support, make a request, submit feedback or take part in an account-related process.
Identity and verification information
Online gambling services may need to verify a player's identity, age, location or eligibility. For this purpose, we may handle information from identity documents, proof of address, photographs, verification checks and related correspondence. We may also receive information from service providers that help with identity, fraud prevention, security or risk assessment.
Payment and transaction information
We may record deposits, withdrawals, wagers, winnings, account balances, payment methods and transaction history. Payment details may be processed by payment providers or other specialist services. We do not need to hold every payment credential ourselves, and the information handled may depend on the payment method you choose. Transaction records help us operate your account, respond to queries, prevent misuse and meet applicable obligations.
Device, usage and cookie information
When you visit or use the website, we may collect technical and usage information such as your IP address, browser type, operating system, device details, approximate location, pages viewed, session information, referring website and activity on the site. We may use cookies and similar technologies to keep the site working, remember preferences, understand usage and support security. You can manage or delete cookies through your browser settings. Disabling some cookies may affect the way parts of the website operate.
How we use information
We use personal information for purposes connected with providing and managing the Crownslots Casino service. The purpose will depend on the type of information and the relationship we have with you. Common uses include the following:
- Creating, maintaining and administering your player account.
- Processing deposits, withdrawals, wagers and other account transactions.
- Checking identity, age, account details and eligibility where verification is required.
- Detecting, investigating and preventing fraud, money laundering, account misuse, collusion, security incidents and other prohibited activity.
- Providing customer support, answering questions, handling complaints and communicating about your account.
- Operating, maintaining, testing and improving the website, games and related services.
- Personalising certain site features, remembering preferences and understanding how players use the website.
- Sending service messages, security notices and other essential account communications.
- Sending promotional or marketing communications where permitted and where you have not opted out or withdrawn consent.
- Keeping business, security, payment and transaction records as required for legal, operational and responsible gambling purposes.
We may use information in an aggregated or de-identified form for reporting, analysis, service improvement and security. Information that has been changed so it no longer reasonably identifies an individual may be used for these purposes without being treated in the same way as directly identifying account information.
Marketing choices
We may send information about products, features, promotions or services where this is allowed and appropriate. You can unsubscribe from marketing communications by using the available unsubscribe option in a message or by contacting support@crownslotscasino.best. Choosing not to receive marketing will not normally affect essential messages about your account, transactions, security or service changes.
Sharing, security and retention
When information may be shared
Personal information may be shared where reasonably necessary to provide the service, protect players and the website, or meet applicable requirements. This may include sharing information with carefully selected providers that support hosting, technology, payments, identity checks, customer support, fraud prevention, security, communications, analytics and professional services.
Information may also be disclosed where we reasonably believe disclosure is necessary to comply with a lawful request, respond to a legal process, investigate suspected unlawful or prohibited activity, protect the rights and safety of players or others, or protect the operation of the website. We do not treat personal information as public information simply because it is collected through an online service.
Security measures
We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss and misuse. These measures may include access controls, authentication processes, monitoring, secure transmission and procedures for handling incidents. No website, system or method of transmission can be guaranteed to be completely secure, so players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.
Service providers and overseas handling
Some providers that assist with the website or account services may handle information in locations outside Australia. Where this occurs, information may be subject to the laws of the place where it is processed. We take reasonable steps to use suitable providers and to protect information when it is shared for an approved business or service purpose.
How long information is kept
We keep information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention, financial records and service improvement. Some records must be kept for a period required by law even after an account is closed. The length of time depends on the type of record and the reason it is retained. When information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our processes.
Your privacy rights and requests
You may have rights and choices in relation to the personal information we hold about you. These rights can be subject to verification, legal requirements, the rights of other people and legitimate reasons for retaining or using information. We will consider each request fairly and explain if a request cannot be completed in full.
Access
You can ask for access to personal information associated with your account. We may need to confirm your identity before providing information. In some situations, we may limit or refuse access where disclosure could affect the privacy of another person, compromise security, reveal confidential information or conflict with a legal obligation.
Correction
If information is inaccurate, incomplete or out of date, you can ask us to correct it. Some account details may be updated through the website, while other changes may require supporting information or an identity check. Keeping your details current helps with account security, verification and important service communications.
Deletion
You can ask us to delete your personal information or close your account where applicable. Deletion may not be immediate or complete if information must be retained for legal, security, fraud prevention, dispute resolution, transaction record or other legitimate purposes. Information that must be retained will continue to be protected and used only for the relevant purpose.
Withdrawing consent
Where we rely on your consent, you can withdraw it at any time. This includes withdrawing consent to receive marketing communications. Withdrawal does not affect processing that occurred before the withdrawal, and it may not stop processing that is based on another lawful or necessary reason, such as account security, transaction processing or record-keeping requirements.
How to make a request
To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@crownslotscasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account. We may ask for reasonable information to verify your identity before acting on a request. This helps prevent someone else from obtaining or changing your personal information.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The updated version will apply from the date it is made available. Players should review this page periodically. If a change is important, we may provide an additional notice through an appropriate account or service channel.
